Terms of Service
Last Updated: August 19, 2026
Welcome to Hostiqen. These Terms of Service govern your use of the Hostiqen website and any hosting, domain, website-related or other services offered through our platform.
By accessing or using hostiqen.com, you agree to comply with these Terms of Service. If you do not agree with these terms, please do not use our website or services.
1. About Hostiqen
Hostiqen provides information and services relating to web hosting, domain registration, websites and other online solutions. Specific services, prices, features and availability may change from time to time.
2. Acceptance of These Terms
By using this website, submitting an enquiry, purchasing a service, registering a domain, or otherwise interacting with Hostiqen, you acknowledge that you have read and accepted these Terms of Service and our Privacy Policy.
3. Website Use
You agree to use this website only for lawful purposes. You must not:
- Use the website for fraudulent or illegal activities.
- Attempt to gain unauthorized access to our systems or servers.
- Interfere with the operation or security of the website.
- Upload or distribute malicious software, viruses or harmful code.
- Use our website to violate the rights of another person or organization.
- Copy or reproduce our content without permission.
4. Hosting Services
If you purchase a hosting service from Hostiqen, your use of the hosting service is subject to the package specifications, pricing, resource limitations and other conditions applicable to that service.
Customers are responsible for the content, applications, files, databases, emails and other material stored or transmitted through their hosting account.
Hosting accounts must not be used for illegal activities, malicious activities, spam, phishing, malware distribution, unauthorized access, copyright infringement or activities that negatively affect the security or performance of our infrastructure.
5. Domain Registration
Domain names are subject to the rules and policies of the relevant domain registry and registrar. Registering a domain does not guarantee permanent ownership of that domain.
Customers are responsible for providing accurate registration information and ensuring that their domain registration and renewal information remains up to date.
Domain availability, registration, transfer and renewal are subject to applicable registry rules and availability.
6. Payments and Pricing
Prices for our services are displayed on our website or communicated to customers before purchase. Prices may change from time to time.
Where a service requires payment before activation or renewal, the service may not be activated or renewed until the required payment has been received and confirmed.
Customers are responsible for ensuring that payments are made using the correct payment details provided by Hostiqen.
7. Renewals
Hosting, domain names and other services that operate on a subscription or fixed-term basis may require renewal before their expiry date.
Customers are responsible for monitoring their service expiry dates and ensuring that renewal payments are made on time.
Failure to renew a service on time may result in suspension, expiration, deletion or loss of access to the service, subject to the applicable service and registry rules.
8. Account Security
Customers are responsible for keeping their account credentials, passwords and other access information confidential.
You should immediately notify Hostiqen if you believe that your account has been accessed without authorization or that your credentials have been compromised.
9. Customer Content
You retain responsibility for content that you upload, publish, store or transmit through Hostiqen services.
You must ensure that your content does not violate applicable laws, intellectual property rights, privacy rights or the rights of other individuals or organizations.
10. Suspension or Termination
Hostiqen may suspend or terminate access to a service where reasonably necessary because of non-payment, abuse, security threats, unlawful activity, violation of these Terms, or other circumstances permitted by the applicable agreement or law.
Where appropriate, Hostiqen may provide notice before suspension or termination. However, immediate action may be taken where necessary to protect our systems, customers or third parties.
11. Backups
Customers should maintain their own independent backups of important website files, databases, emails and other data.
While reasonable measures may be taken to maintain service reliability, Hostiqen does not guarantee that every customer file or backup will always be available or recoverable.
12. Third-Party Services and Links
Our website may contain links to third-party websites, services, registrars, payment providers, advertising platforms and other external resources.
Hostiqen does not control third-party services and is not responsible for their availability, content, security, policies or practices. Your use of third-party services is subject to the terms and policies of those providers.
13. Website Content
Information published on Hostiqen is provided for general informational purposes. Although we aim to keep information accurate and up to date, prices, features, specifications, availability and other information may change without notice.
We do not guarantee that every piece of information on the website will always be complete, accurate or current.
14. Intellectual Property
Unless otherwise stated, the content and materials on Hostiqen, including text, graphics, logos, designs and other website materials, belong to Hostiqen or are used with appropriate permission.
You may not reproduce, modify, distribute, sell or commercially exploit our website content without prior written permission, except where permitted by applicable law.
15. Disclaimer
To the extent permitted by applicable law, Hostiqen does not guarantee that the website or services will always be uninterrupted, error-free or completely secure.
Nothing in these Terms is intended to exclude or limit any consumer rights, warranties or remedies that cannot legally be excluded or limited under applicable law.
16. Limitation of Liability
To the extent permitted by applicable law, Hostiqen shall not be responsible for indirect, incidental, special or consequential losses arising from the use of the website or services.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
17. Changes to These Terms
Hostiqen may update these Terms of Service from time to time to reflect changes to our services, website, business practices or applicable legal requirements.
Updated terms will be published on this page. Your continued use of the website or applicable services after an update may constitute acceptance of the revised terms, subject to applicable law.
18. Governing Law
These Terms shall be interpreted in accordance with the applicable laws of Kenya. Any disputes will be handled in accordance with applicable Kenyan law and the appropriate dispute-resolution processes.
These terms are intended to operate alongside applicable consumer protection and other mandatory legal rights. Kenyan consumer law recognizes protections relating to consumer agreements, including internet agreements and unfair practices.
19. Contact Hostiqen
If you have questions about these Terms of Service, our services, or your account, please contact us.
Hostiqen
📧 Email: info@hostiqen.com
📞 Phone: 0726 437 139
💬 WhatsApp: Chat with us on WhatsApp
📍 Location: Embu, Kenya
Important: These Terms are a general website template and should be reviewed by a qualified Kenyan legal professional before being used as the final contractual terms for paid hosting, domain registration, refunds, renewals or other commercial services.